Auto Ethics – You hear them all the time – horror stories of shady mechanics who do shoddy work, overcharge customers, upsell unneeded services or repairs, or even sometimes rig customers’ cars to break more, guaranteeing them more expensive repairs in the near future. Stories like these might make you not want to ever employ a mechanic at all. But even if you can do all your own basic maintenance and your car seems healthy, you need a mechanic you can trust for the almost inevitable event that a major problem comes up.

Here at Orozco’s Auto Service in Long Beach, we pride ourselves in doing honest, high quality work at a price our customers can work with. We like to make sure that our customers know exactly what they’re paying for and why it needs to be taken care of, as well as a breakdown of the final estimate. If the customer leaves and a thorough inspection reveals additional work needing to be done, we will call and explain to them first and ask for permission before proceeding, instead of finishing all of the work and attempting to extort the customer out of money that they hadn’t already agreed to pay.

We adhere strictly to the automotive service industry’s standard for professional business practices, the Automotive Service Association Code of Ethics:

To perform high-quality repair service at a fair and just price.

To use only proven merchandise of high quality distributed by reputable firms.

To employ the best skilled technicians obtainable.

To furnish an itemized invoice for fairly priced parts and services that clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.

To have a sense of personal obligation to each customer.

To promote good will between the motorist and members of the association.

To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventive maintenance.

To offer the customer a price estimate for work to be performed.

To furnish or post copies of any warranties covering parts or services.

To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer.

To notify the customer if appointments or completion promises cannot be kept.

To maintain customer service records for one year or more.

To exercise reasonable care for the customer’s property while in our possession.

To maintain a system for fair settlement of customer’s complaints.

To cooperate with established consumer complaint mediation activities.

To uphold the high standards of our profession and always seek to correct any and all abuses within the automotive industry.

If you are experiencing ethics problems with your current auto repair shop or have questions regarding Automotive Shop Ethics visit Orozco’s Auto Service Orozco’s Auto Service at any of our convenient locations in Long Beach, Bellflower, Garden Grove or Fullerton!